We, at Centre for Training and Professional Development, have designed this program for new trainers on how to facilitate rather than control, group decision-making and team interaction. Without formal training, people may find it difficult to make the transition from instructors or managers to facilitators.
This online program has been created to make core facilitation skills better understood and which can be availed for any type of organization. It represents materials and ideas that have been tested and refined over several years of active facilitation in all types of settings.
Defining Your Role
To begin, participants will explore the differences between facilitation, training, and chairing.
How Facilitators Work
Next, participants will explore key facilitation skills, levels of facilitation, facilitation language, and things to do to ensure facilitation success.
Establishing Ground Rules
In this part, participants will learn about ground rules, also known as norms. They will have to generate a list of ground rules for the remainder of the program.
Content and Process
While facilitators are responsible for the process, it is participants who are responsible for and manage the content. This session will explore the differences between these two aspects of a meeting.
Types of Thinking
Next, participants will learn about divergent thinking and convergent thinking, as well as the grey area (also known as the Groan Zone) between the two.
Handling Controversial Issues
In this part, participants will learn how to handle controversial issues in a neutral and professional way.
This topic will explore the building blocks of good communication: active listening, questioning skills, probing techniques, and managing your body language.
Listening For Common Ground
For most people, it seems to be instinctive to try to find something in common with their fellow humans. This topic explores the importance of listening for common ground in facilitation.
Common Facilitation Techniques
This topic will emphasize about 16 important facilitation techniques. Then, participants will divide into groups to prepare and present a short demonstration on a chosen technique.
Providing Effective Feedback
Part of your role as a facilitator includes providing and accepting feedback. This part will give participants some tips on giving and receiving feedback. It will conclude with an exercise that will help them practice this skill.
Managing Divergent Perspectives
Next, participants will learn some ways to manage divergent perspectives. Then, they will apply their knowledge to a case study.
The Language of Facilitation
In this part, participants will learn about some communication elements that are unique to facilitation. Then, they will apply their knowledge to an interactive case study.
Part of facilitating meetings is developing an agenda. This topic will outline a brief, easy process to help facilitators build a good agenda.
Dealing with Difficult Dynamics
In this session, participants will complete a mix and match exercise to identify possible difficult behaviors and ways to manage them. Then, participants will learn about and practice twelve easy, effective ways to intervene in a group discussion.
Building Sustainable Agreements
Getting a group to come to an agreement is not much good if that agreement is not supported by true consensus. This part will give participants ways to build sustainable agreements.
Stages of Team Development
Next, participants will learn about Tuckman and Jensen's Forming, Storming, Norming, Performing, and Adjourning model, which outline the stages of team development. Participants will also identify some ways to help groups through each stage.
The final session will introduce participants to two decision-making tools: SWOT analysis and force field analysis.
At the end of the course, students will have an opportunity to ask questions and fill out an action plan.
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Participants who successfully complete the course are awarded:
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Training experience was good. Trainer was very helpful and learnt the techniques of teaching. The only problem was with the restroom as it\'s only one for both genders. Space is also very small. Looking forward to get more such training from the trainer.
The course gathered all the material that we would have probably come across earlier but did not pay much attention to and then layered this is a very efficient and structured layout for easy understanding and to show the importance of this method. Provided a new clarity of thought.
Firstly, a great honour to have attended the Training session by Dr Neil. The entire session was so well planned and structured that clarity was the key word for all of us , to formulate our own sessions ; with emphasis on TNA moving to development with appropriate resources to be used , balancing with the activities leading up to a perfect structure for delivery , indeed became a great learning experience. Look forward to more such sessions.
It was great attending this four days course which met my expectation for the purpose I joined here. The environment was perfect for the class and have gained a good knowledge on the training subject. Thank you
I am very happy for being a part of this course and I am thankful to ACT for creating such a wonderful training, mainly structured and designed for professional trainers. I am thankful to Neil sir for all the Research and Development he has done to create such a unique and well planned course...Thank you.
All the aspects of the course were useful and good. Best ever experience for me.
I never thought that online education would be this comprehensive and convenient. The program is highly useful to develop skills as a Training Professional
A very rich learning experience I had. Well designed for understanding the total aspects of training.
It was a complete package. Overall I had a good experience, well guided by the tutor and liked the frank and open feedback.
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